Home / Archives / Vol. 16 No. 3 (2026): ecliptalib-IJSEAT-16-3 Vol. 16 No. 3 (2026): ecliptalib-IJSEAT-16-3 Published: 2026-03-01 Articles Reputation Recovery After Digital Complaint Shocks Using Textual Diagnostics and Causal Machine Learning Evidence from Consumer Platforms 1-16 Hatem Gharbi, Walid Mansouri, Karim Bouazizi (Author) PDF