GHARBI, Hatem; MANSOURI, Walid; BOUAZIZI, Karim. Reputation Recovery After Digital Complaint Shocks Using Textual Diagnostics and Causal Machine Learning Evidence from Consumer Platforms. International Journal of Science, Engineering and Applied Technologies, [S. l.], v. 16, n. 3, p. 1–16, 2026. Disponível em: https://ecliptalib.com/index.php/IJSEAT/article/view/ReputationRecoveryAfterDigitalComplaint. Acesso em: 4 nov. 2026.