Gharbi H, Mansouri W, Bouazizi K. Reputation Recovery After Digital Complaint Shocks Using Textual Diagnostics and Causal Machine Learning Evidence from Consumer Platforms. IJSEAT. 2026;16(3):1-16. Accessed November 4, 2026. https://ecliptalib.com/index.php/IJSEAT/article/view/ReputationRecoveryAfterDigitalComplaint